 |
 |
 |
|
|
Profession |
Information Technology |
Openings |
1 |
Location |
Burnaby, British Columbia, Canada |
Date Posted |
April 30, 2008 |
Posted Until |
May 30, 2008 |
Experience Level |
Mid-Level |
Job Type |
Full Time |
Salary Range |
Not Specified - Not Specified |
Education Level |
University - Bachelors |
|
|
|
 |
 |
 |
Job Description
Application Support Specialist
Reports To: QA Support Manager
Position Overview
This position supports QA and Development teams across EAC, EAX and EAM with QA database configuration, training, support and maintenance. A person in this position will become the QA expert for several database tools. The current QA database tools are for defect/issue tracking and Test Script and Test Coverage management.
They will service a number of customers at EAC, EAX, and EAM. The role requires a collaborative effort with customers across several groups in the company, some of which share the tools with QA.
To succeed, the person in this position must be proactive at seeking and meeting customer requirements by resolving their problems or fulfilling their training needs.
A candidate should have a good knowledge of software testing or games QA lifecycles and must understand the principles of workflows, standards and data reporting.
The position also involves helping colleagues design and test other tools that rely on the information contained in the QA databases.
Key Responsibilities
? Works collaboratively and pro-actively with QA and Development stakeholders to create and maintain the database systems for QA Defects and Tests; these are Dev Track and Dev Test.
? Resolves the questions or issues database users have, communicating the resolutions to a wider group and developing documented solutions where applicable.
? Develops EA?s use of the tools by reacting to its customer requests whilst maintaining good practices, a worldwide standard and minimizing conflict for other users of the tools.
? Creates and maintains User Accounts across QA and Label Teams.
? Maintains and develops documentation and other support materials relating to the tools. Personally delivers training on the tools locally and assists remote teams with their training.
? Works with support groups across the company on patches and upgrades to the tools and the supporting infrastructure. Arranges and leads testing, problem resolution and the sign-off of updates and upgrades.
? Liaises with counterparts in other departments that share the same infrastructure or databases to identify, highlight and then resolve any access, performance or usability issues. Identifies any conflicts of interest between departments and diplomatically seeks resolutions.
? Champions QA?s usage, standards and experience. Shares and justifies tool usage and documentation with colleagues when required.
? Helps colleagues across QA develop, test and roll-out reporting solutions based on the data the systems contain.
Skills
? Knowledge or experience of software development support tools that track issues, defects, tests or coverage. Examples; Dev Track, Dev Test, Test Director, Bugzilla, MS Access.
? Experience of Quality Assurance and/or software testing principles.
? A knowledge of games and game production is welcome but not critical.
? A knowledge of SQL Server 2005 beneficial but not essential.
Performance Competencies
? Functional Capability ? Knows EAQA and its tools inside out. Knows how the tools users like to work. Knows relevant EA standards. Have an analytical mindset and a systematic approach to problem solving. Maintains good documentation.
? Account Management ? Task management is aimed at high levels of customer satisfaction; fast answers to easy questions, long term solutions to problems and alternatives to any ideas or requirements that conflict with EA standards. Tests and verifies fixes and/or shares solutions with colleagues before responding to customers.
? Leadership ? Gives their customers confidence in their knowledge and ability to help. Able to formally train groups of users as well as informally coach individuals. Adapts approach to communication based on the audience and situation.
? Testing Expertise ? Demonstrates desire to help with QA?s long term development. Understands the data and metrics coming the tools, what the constraints are and how improvements or new metrics could be developed.
|
 |
 |
 |
|
Applications being accepted until May 30, 2008
|
|
|
|
 |
 |
 |
|
