Hands on support & instant satisfaction in knowing you fixed it! Be appreciated for the great service CNRL’s IT team provides to our employees.
Exposure to O&G field operations, a huge variety of technology, working as part of the team, travel to remote locations and get paid for it!

Scope:

Involved daily with the Area Managers & working closely with the Service Desk staff when issues regarding technology have been logged, this role will take on the challenge of solving day to day as well as the overall needs of the Area.

Key Area of Contribution:

Support Analysts within CNRL are more than just desktops & printers. Utilize experience and education to address matters on:

- Server Administration
- Network Administration
- Desktop Management
- Print Management
- Radio Communications

Additional Areas of Responsibility:

- Perform project work to evaluate and/or implement software & hardware installations
- Maintain CNRL standards across all field offices
- Participate in software update distributions - major rollout to satellite locations
- Physical deployment of workstations & on going hardware support
- Ensure all documentation is kept up to date & reported promptly
- Respond to 3rd level Service Desk escalations on trouble calls
- Emergency after hours support

Qualifications for the Position

Education and Experience:

- A university degree OR technical school diploma
- Strength technically in WindowsXP, MS Office XP, Citrix & basic network trouble shooting
- 3 to 5 years of diverse & well rounded IT Support experience.
- PC & printer expert
- Experience supporting field operations
-Certifications in the following would be great assets:
-MCSE
-CNE
-CNA
-ITIL

Personal Qualities:

- Pride in the work being done – rewarding feeling when technically problems are solved
- Love being on the road & traveling (sometimes by small aircraft to remote sites)
- Willing to learn and willing to share knowledge with a variety of staff (many who are not in IT)
- Knowing how to get the best from others when faced with challenging issues
- Plays well with others – vendors, co-workers, Help Desk Analysts

This position is based in Grande Prairie, AB and will require frequent travel to CNRL satellite operations & travel monthly to our Head Office in Calgary.

Company provided relocation assistance.

Compensation:

CNRL offers a competitive total compensation package comprised of the following:
- Base salary
- Paid travel time
- Stock options upon hire
- Annual compensation review (performance bonus, stock option grant, share bonus grant and salary adjustment)
- The industry’s most generous stock savings plan
- This position is also eligible for the Horizon Long Term Incentive plan
- Full company paid benefits