Function/Purpose:

This position is responsible for receiving and processing all payments to The City of Red Deer for invoices issued by the City departments, ensuring timely investigation and collection of overdue/delinquent accounts and maintaining all related documentation. You will also process over the counter customer payments, maintain cash custody/security, and process Bankruptcy, Receivership and Court Protection Documents

Job Requirements:

· Completion of a two year Business Administration Diploma with a major in accounting.

· One year experience in an integrated computerized environment, preferably performing collections, banking or accounting duties.

· Ability to deal effectively with the public and City staff and to respond patiently and courteously to complaints and criticisms.

· Must maintain strict confidentiality of information (FOIP training required).

· Knowledge of cash/collections theory and ability to apply legislation and policy to cash/collections business practices.

· Previous experience with JDEdwards, Bellamy, and Geoware or Diamond Utilities software in a municipal setting would be an asset.

· Ability to process a high volume of work with frequent interruptions and conflicting priorities, ensuring that essential tasks are completed within rigid deadlines.

· Ability to work independently with a high degree of accuracy and in accordance with policies and procedures.

· Knowledge of Microsoft Office suite (Word and Excel).

· Ability to work in an environment with considerable noise and to endure standing for long periods of time.

· Experience in operating a variety of office machines (cash register, calculator, debit card machine, computer, etc.).

· Formal training in ‘Violence in the Workplace, Dealing with Difficult customers, an asset as customers may become volatile.

Affiliation: CUPE

Hours of Work: Monday to Friday, 37.5 hours per week